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Office Management Skills Enhancement for Secretaries and Administrative Assistants

Date: March 14, 2018
Time: 8:30am-12:30pm
Venue: Lourdes Suites, Makati

This seminar is geared to develop the participants office management skills through a holistic approach – from managing
their  personal activities to the broader scope of managing the daily tasks and functions that they need to accomplish.
 
More importantly, this will translate into better relationships with clients, greater effectiveness in service delivery and
company productivity and build the confidence of the participants in doing their jobs.
 
 
Module I – Harnessing your Drive for Excellent Performance
 
 A. The Office Assistant as Office Manager
     1. Shifting your Mindset from Order Taker to Self-Managing Individual
         a. The Changing Role of Office Assistants: A Reality Check
         b. Clarifying what’s Expected of you as an Office “Manager”
     2. Evolving into a Dependable Partner of your Boss/es
         a. The New Assistant as a “Generalist” and a “Specialist”
         b. The Proactive vs. Reactive Assistant
         c. Working with Initiative: The Key to Being Reliable and Valuable in the Workplace
 
 B. The Key Areas of Proper Self-Management
     1. Brainpower and Skills Management
     2. Task and Workload Management
     3. Time Management
     4. Self-Esteem and Emotional Management
 
Module II – Developing your Skills as Office Manager
 A. Planning for and with your Boss
     1. Understanding Your Boss’ Challenges and Priorities
     2. Clarifying What you need to do to support your Boss
     3. Creating your Task Management Action Plan
 
 B. Organizing the Office for Optimum Productivity
     1. Scheduling and Developing a Map of Activities
     2. Systematizing your Functions and Work Demands
     3. Putting your Office Tools and Resources in Order
     4. How to get Things done without getting “Undone!”
 
 C. Motivating and Leading in the Office
     1. The Art of Working with People
         a. Working with your Boss
         b. Working with your Co-workers
         c. Working with your Customers
     2. Leading without the Benefit of Rank or Position
         a. How to Influence People to Cooperate with You
         b. Managing and Preventing Conflicts
         c. Promoting Inter-team and Intra-team Teamwork
 
 D. Controlling Office functions for Greater Efficiency
     1. The 3 Areas of Controlling Office Functions
         a. Anticipatory Control – Problem Finding
         b. Concurrent Control – On-going Monitoring
         c. Aftermath Control – Problem Solving
     2. The Problem-solving and Decision Making Framework
     3. Analyzing and Addressing your Office Problem Areas
         a. Complaints and Criticisms you Receive
         b. Inefficiencies and Delayed Tasks
         c. Time Wasters and Interruptions
 
Module III - Tips for Excellent Office Performance
 A. Work Smarter, not just Harder
 B. Manage your Stress and Don’t let it Manage You
 C. Appreciate your Value and Appreciate in Value



TERMS AND CONDITIONS:

The P1, 499+VAT per participant, per seminar rate will be applied for reservations made until December 21, 2017 and paid within the assigned due date  


The P1, 699+VAT per participant, per seminar rate will be applied for reservations made starting 
December 22, 2017 and paid within the assigned due date and P1, 999+VAT per participant, per seminar will be applied for on-site payments. 

 
[ Seminar Fee includes snacks, materials and certificate of completion ]

Duration: Half-day

Rate: P1,499

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